This page contains static text regarding Terms and Conditions.

It also links to: Pricing and Payment Postage and Delivery Fabrics and Care Returns and Exchanges

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Send to:

The Lily Room

11 Stevens Street

Yandina QLD 4561

Ph: 07 54717776

Refunds

There are no refunds for change of mind, if the item is faulty for a refund, please include the invoice you received with your parcel and indicate the reason for return. Goods must be returned within 3 weeks unworn and unwashed with all labels/tags attached. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered) or hold a credit against your membership for future purchases.

Exchanges

There are now 2 options available.

1. There is a $10.00 return fee for all exchanges, therefore if you would like to exchange either size, style or colour, please follow the same instructions as above indicating your requirements and include $10.00 for Australia (cheque/money order or credit card details) or $18.00 for New Zealand (credit card only) for re delivery.

2. You are welcome to exchange or return your order in person at The Lily Room and have the original receipt and credit card used for the purchase. (Free of charge of course!)

The returns and exchanges conditions as stated above also apply to our store. Make sure your name, address, phone number and instructions are included. Comments would be appreciated. We cannot accept any pre paid satchels, envelopes or stamps for redelivery purpose.